Re: Need help with a Report in CR 2008

Hi Gennaro,

Is CallID the same as a Ticket?  Unfortunately your sample data doesn't reflect the schema you listed for us.

I am assuming you are grouping on CallLog.CallID.  Are there any groups before or after that?

Your formula looks correct so that leaves the question of how your report is grouping the data and if CallLog.CallID can have more than 1 assignment.

Would a ticket with multiple assigments like:

Open Date     Ticket #          1st Level Assignee     Date Assign     Ticket Owner     Group Name

2013-12-01     1125474          Mel Limm                 2013-12-01        LIMM01              BWHelpDesk

2013-12-02     1125474          John Doe                 2013-12-01        JDOE01              BWHelpDesk

If you are grouping on CallID, in the group header or footer drop a formula that just does a GroupCount so you can see what the count actually is.  If you see the count properly then the formula should work.

Thanks,

Brian