Srinivasa Rao Sirasapalli wrote:
Hi Experts,
Following are the some of the functionalities we are looking in SAP C4C. Please confirm which of the below functionalities can be managed within C4C or integration with some other SAP/third party systems.
7. Offers and Promotions
Regards,
Sri
This functionality is available as part of the retail industry cloud offering.
The SAP Cloud for Customer for Retail solution can be used and deployed by retailers to empower their employees in providing customers with a personalized, and streamlined shopping experience. Sales and service are essential for establishing new rules for retail, as loyalty will be enhanced or eroded with every customer interaction. Every sales associate using a mobile device, varies their interaction with customers in the store. They would know far more about customers who “check in” to the store with their mobile device and will be able to offer a personalized set of products and services.
The simple physical presence of a customer in the store will trigger the presentation of personalized promotions. The consumers' use of digital technology makes it imperative for the retailers to deliver a seamless buying experience across all channels, complete with personalized offers in real-time, based on a consumer’s location and buying habits.
You can read up more in the user guide to understand the different functionality available.
Thank you.