Jeff,
Thanks for the update. Remember SAP likes to partner with our customers. So if you have seen anything in the field that needs us to tweak - let us know. We try to look at SCN too for any noises on what people are seeing then we try to go back to product dev and state where the noises are (improvement needed or doc needed or training needed and others). Especially if there are missing docs somewhere. Internally, we try to create it and put it in an area that is easily searchable by your phone (OK-Google, Siri-Can you find me or SCN for Mobile community).
For example you can put the SCN in your mobile phone. This is one article that you can find: : http://scn.sap.com/docs/DOC-42262 (just to follow the threads - start your own and others). All of us support, development team, your SAP consultants and your SAP partners and customers look at this SCN. So it is a win win. We like your participation on making us aware of the pain points and we try to fix it ASAP or give proper guidelines.
Thanks again from your Agentry, Work Manager 6.X and Other Agentry products, SMP 3.0 (Agentry) team here in SAP Labs for your confirmation above. It helps other users like yourself search the key issue.
Best Regards,
Mark Pe
SAP Senior Support Engineer