Hi Jerry
Could you please inform which components you currently have installed and which components are you trying to upgrade.
Send/Attach the below files when the issue Reproduced and also send the screen shot if possible.
If SUM used then provide the error.zip file which is automatically created.
If JSPM used then provide the information from the below log file:
-\usr\sap\<systemname>\<instance name>\j2ee\JSPM\log
Which version of NetWeaver AS Java is being used?
What version of SUM are you using ?
You are upgrading the Solution manager from service pack from 10 to service pack 12 ?
Which Solution manager version you are using ?
Thanks
Adeel