Hi,
I have a requirement where user decision work item needs to be forwarded to other user if the first user has not taken action based on escalation time counted from a custom table.
The issue is that I want to calculate the deadline time in the user decision work item itself. I tried to program in program exit by creating a class and using the event AFTER_WI_CREATION and EVENT_BEFORE_CREATION but the parameters like deadline time I get once the work item is executed fully.
Is there any way that deadline time is calculated and assigned to a work item?
BR
Kanishak